Bulk Change User Information

This lesson will teach you how to bulk change user information. This can be useful if you need to generate a new/random password for one or more users, adding multiple users to a department, and more.

Additionally, users whose accounts were created by an Administrator using a bulk registration code are typically sent an email notification with their login information. If during the account creation process, the 'Send email to user(s)' option was not selected, users will not receive their User ID and Password via email notification. Generating a new random password will trigger a new notification to be sent with the user's login information.

This help page demonstrates bulk changing user passwords, though (with the appropriate adjustments) it may be used to bulk change any user information.

Step 1: Generate Spreadsheet with User Updates

If you are updating a large number of users, it is wise to generate a spreadsheet with the changes to simplify the process.

Include column headers based on the Columns & Notes for This Importer so that you don't have to define the columns online.

Step 2: Access the Users Screen

Step 1: Access the Users Screen

1. Click on the Main Menu icon.

2. Select Users & Groups.

3. Select Users.

Step 3: Bulk Change User Information

Step 2: Bulk Change User Information

4. Click the Bulk Change User Information button.

Step 4: Enter User Information

On the Update Users screen:

5. Optionally select Send email to user(s) if their password has changed. This will prompt an email to the user to notify them of their new password.

6. Select the Delimiter that you would like to use. Delimiter options are comma, pipe, or tab. If you are copying content from a Microsoft Excel form, select 'Delimiter'.

7. Select whether or not your import text has a header row.

8. Paste your import text into the text-entry box.

9. Click on the Identify Columns button.

Step 5: Define Columns

A sample of your import text will appear on the screen, which you will use to define your columns. The content that does not appear in this sample will be included in the import.

10. Confirm that your columns are defined correctly OR define your columns using the drop-down menus.

11. Click Validate.

Step 6: Account Update Confirmation

The user(s) update will be confirmed in green.