Support DocumentationAdministrator FAQHow do I renew an expired user?

How do I renew an expired user?

This lesson will teach you how to renew expired users in Chalk & Wire. Any type of account can be renewed in this way if your institution's Chalk & Wire site has a positive balance of Bulk Renewal Codes with the appropriate privilege level. If you do not have any Bulk Renewal Codes, please email us to request some.

If you are a student who has purchased an individual Renewal Code from your book store, please refer to the Renew Your Account help page.

Step 1: Access Codes

Step 1: Access Codes

1. Click on the Main Menu icon.

2. Select Users & Groups.

3. Select Codes.

Step 2: Locate the Appropriate Code

Step 2: Locate the Appropriate Code

Under the Bulk Registration Codes heading:

4. Locate the appropriate code.

5. Use the code's Actions menu to select Renew Users.

Step 3: Locate User(s) to Renew

Step 3: Locate User(s) to Renew

6. Select the most appropriate link to locate the user(s) that you would like to renew. If you are uncertain, select All Users.

Step 4: Renew User(s)

Step 4: Renew User(s)

7. In the Users Expired field, type the name of the user that you would like to add to the "Users to Renew" area.

8. Use the green Add Selected Users to List button to add the User(s) the the "Users to Renew" area.

9. Click Save.