Clear Browser's Cache
Google Chrome
![Google Chrome](https://media.screensteps.com/image_assets/assets/002/512/535/original/259f581a-6494-4ded-954b-dd835ffc2315.png)
1. Use the Menu icon to reveal the drop-down menu.
2. Select More Tools.
3. Select Clear Browsing Data.
![](https://media.screensteps.com/image_assets/assets/002/512/529/original/3cbeb28f-de27-43ac-9f2e-2031cb786282.png)
4. Select both Cookies and other site data and Cached images and files. All other items can remain unchecked.
5. Click Clear Data.
Close your browser completely, and re-open the browser to access your Chalk & Wire account.
![](https://media.screensteps.com/image_assets/assets/002/512/517/original/09c965e8-75b5-4ee2-9d0a-0d52feba1140.jpg)
1. Use the Menu icon to reveal the drop-down menu.
2. Select More Tools.
3. Select Clear Browsing Data.
![](https://media.screensteps.com/image_assets/assets/002/512/523/original/cac4b832-6886-4b3f-a19f-5745317cb54f.jpg)
4. Select both Cookies and other site data and Cached images and files. All other items can remain unchecked.
5. Click Clear Data.
Close your browser completely, and re-open the browser to access your Chalk & Wire account.
Mozilla Firefox
![Mozilla Firefox](https://media.screensteps.com/image_assets/assets/002/512/536/original/d0a6e7e7-90c7-4a3c-94d5-d2f86fdccd98.png)
1. Use the Menu icon to reveal the drop-down menu.
2. Select Preferences
![](https://media.screensteps.com/image_assets/assets/003/388/527/original/f3892e4f-154f-4359-84cc-5afd015cc1bb.png)
3. Select Privacy & Security
4. Click Clear Data under the Cookies and Site Data Section
![](https://media.screensteps.com/image_assets/assets/003/388/528/original/f430278d-7595-459d-9931-0b3e551fabd1.png)
5. Select both options and then click Clear.
Close your browser completely, and re-open the browser to access your Chalk & Wire account.
![](https://media.screensteps.com/image_assets/assets/002/512/541/original/98c53085-84e2-4b37-bf05-e497a5c6639f.jpg)
1. Use the Menu icon to reveal the drop-down menu.
2. Select Options
![](https://media.screensteps.com/image_assets/assets/002/512/525/original/81b3de58-ae7c-4eef-824a-8389d424fba3.jpg)
3. Select Privacy & Security
4. Click Clear Data under the Cookies and Site Data Section
![](https://media.screensteps.com/image_assets/assets/003/388/539/original/ce1b013c-86e1-448f-ae14-f4c26691307c.jpg)
5. Select both options and then click Clear
Close your browser completely, and re-open the browser to access your Chalk & Wire account.
Microsoft Edge
![Internet Explorer 9, 10 & 11](https://media.screensteps.com/image_assets/assets/003/389/109/original/95a4a32d-505e-45f5-8dd7-272a5a7e260c.jpg)
1. Use the Menu icon to reveal the drop-down menu.
2. Select Settings.
![](https://media.screensteps.com/image_assets/assets/003/389/110/original/6d8867e3-faa6-46e0-af5b-97db159f47b2.png)
3. Select Privacy and services in the left hand menu.
4. Click the Choose what to clear button.
![](https://media.screensteps.com/image_assets/assets/003/389/113/original/4c438459-d66c-4000-a562-017fdae2324b.png)
5. Select the Cookies and other site data AND Cached images and files options. All other options can remain unselected.
6. Click Clear now.
Close your browser completely, and re-open the browser to access your Chalk & Wire account.
Safari
![](https://media.screensteps.com/image_assets/assets/003/389/114/original/5c432d3c-2596-4242-8c0b-fb8cd91c5df8.png)
1. Click on the Safari menu at the top, left corner of your screen.
2. Select Clear History.
![](https://media.screensteps.com/image_assets/assets/003/389/111/original/577fc866-6227-4e7b-b6c5-279440ceca37.png)
3. Select to clear all history.
4. Click Clear History.
Close your browser completely, and re-open the browser to access your Chalk & Wire account.